HuK Forum

Saying “Merry Christmas” or “Happy Holidays,” the decisions to mask or not to mask during the recent Covid 19 pandemic, allowing the homeless to stay in stores or calling the police or simply displaying the Pride flag during Pride month have all become points of contention in retail and service sector jobs. A substantial portion of the political polarization in the United States have taken place at coffee chains, fast food stores, supermarkets, and retail establishments. These political divisions have made the already precarious lives of service sector workers more challenging and unsafe. Using data from Bureau of Labor Statistics, original surveys as well as in depth interviews with service sector workers, I find that service sector workers experience violence and harassment particularly during election years and especially based on four major issues: Pride displays, Black Lives Matter movement, attitudes towards the homeless and masking/social distancing rules. I explore the lived experience of service sector jobs and the daily techniques workers use to navigate political divisions and offer comparisons as well as policy suggestions.